Posted by: bearc0025 | March 26, 2012

Draw Something Email

If you play Draw Something, you may have received the email below from March 24th.

I believe in a fairly short email, there’s a lot to notice…

  • It starts w/ love
  • They use humor, pop culture and informality (friendly)
  • They quickly point out features they’re going to add which basically answers the questions users’ have had while identifying WITH the user (as opposed to an opponent stating something like “Fine, we’ll give you what you want.” They position themselves as ‘these are great features’/additions.).
  • It points out they recognize they have bugs and are fixing them.
  • They ask for more input on improvements.
  • They recommending rebooting the device.

As a developer, I love to see this. No app is prefect. Even Apple apps crash. The point is, we need to identify WITH the user and recognize that even as great as iOS devices are, sometimes they need to be rebooted.

I think users are mostly ok w/ this type of thing. I see a lot of reviews talking about how “Well, it’s version 1 so I’ll give them time to fix these problems.”

Even though we should aim for perfection, ‘done’ is better than perfect. And from there, recognize that our customers are on our team.

———

Have we told you lately that we love you? Well WE DO! You guys and gals around the world have made this game amazing and we are so humbled and thankful to you for playing and sharing with us.

When we aren’t busy drawing new Hunger Games words or new words like Kung Fu or Green Day here at Draw Something HQ, we have been cranking out new features. Coming soon are:

Sharing drawings on Twitter and Facebook
Save drawings to your devices’ photo library
Notifications for Android devices
Increase of the max streak from 99 to 999 (you guys are rocking it!)
Pull down to refresh game status
UNDO button for your last brush stroke
Even better performance
More words
And a slew of other fixes and tweaks

We also know some of you are encountering issues like:

Coins, colors, and bombs not displaying (If you don’t see them right now, don’t worry, your stuff is safe!)
Games crashing or getting a black screen
Bugs that prevent you from completing your turn

Issues like the above and more will be fixed in our upcoming update! Please continue to reach out and provide info to us in our support community or by replying to this email – we are here for you and doing our best to help everyone as fast as we can!

As a quick note, many common issues are fixed by powering your device off and on. So please give that a shot first!

In addition to all of the above, you can expect more great features in the future – like the much anticipated ability to chat. (We’re excited about that too)

Thanks again for all your support and making Draw Something an amazing success!

-The OMGPOP Team

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Responses

  1. I buy new colors and they disappear. why is this happening?

    • Sorry to hear that. I’d see if there was a support page on their website.


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